At Incaspin Casino conditions générales, we take your privacy and data protection rights seriously. If you are a player or an affiliate based in Belgium, you are allowed to exercise your right of access under the General Data Protection Regulation (GDPR) and Belgian privacy laws. This page describes how you can send a Data Subject Access Request (DSAR) to obtain a record of the personal data we hold about you, the steps we follow to authenticate your identity, and what you can anticipate throughout the process.

Knowing Your Personal Data Rights in Belgium

Belgium enforces the GDPR through its national legislation, so you have explicit control over your personal information. You may use our casino platform or participate in our affiliate programme. Either way, you have the right to know what data we process, why we process it, and who we share it with. We manage these rights openly and reply without unnecessary delays.

The Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données) oversees compliance and provides guidance. Your rights cover access, rectification, erasure, restriction of processing, data portability, and the right to object. A Data Subject Access Request is the official route for executing your right of access, allowing you to acquire a copy of the personal data we hold.

Identity check and Processing Deadlines

Once we receive your DSAR and authenticate your identity, the statutory one-month period commences. We seek to respond within this timeframe, but we may extend it by two additional months if your request is complicated or you have made multiple requests. If that happens, we will notify you of the extension and the reasons within the first month.

If we choose not to act on your request, we will provide a clear explanation and inform you of your right to lodge a complaint with the Belgian Data Protection Authority and to seek a judicial remedy. We never discriminate against individuals who exercise their data rights, and we maintain a log of all DSARs to ensure accountability.

You will receive your data electronically via secure email or through a password-protected download link. We encode all responses to protect your information in transit. If you opt for a physical copy, we can arrange postal delivery after confirming your address, though electronic delivery is more rapid and uses less paper.

What Information Can You Request?

Through a DSAR, you can ask for viewing of a comprehensive set of personal data that Incaspin Casino manages. We will supply you with a structured, standard, and machine-readable version of your data where possible. The specific information obtainable is based on your dealings with our services, but it typically includes the following categories:

• Registration account details, such as name, address, email, and date of birth
• Transaction and deposit history, such as deposits, withdrawals, and bonus activity
• Log-in records and IP address logs
• Message logs with our customer support team
• Safe gaming limits and self-exclusion records
• Affiliate performance data, click rate analytics, and commission reports (for affiliates)

If you need a particular document, like a copy of a contract or a specific customer service transcript, specify this in your request. We will make every effort to honor fair requests and will explain if any data is unable to disclosed because of legal privilege or third-party rights.

Instructions for Submit a DSAR to Incaspin Casino

Sending a DSAR to us is simple. You can use both email or our internet contact form. The procedure safeguards your privacy and helps us locate your information accurately. To assist us handle your request effectively, include specific details and be set to verify your identity.

Select Your Contact Method

Email Submission

Submit your request straight to our appointed Data Protection Officer at dpo@incaspin-casino.eu. Utilize the subject line “Data Subject Access Request – Belgium” to securng prompt routing. In the body of your email, state plainly that you are claiming your right of access and supply your full name, registered email address, and username if relevant.

Online Contact Form

Alternatively, you can use the contact form present on our website. Select the privacy or data protection category from the dropdown menu and explain your request in the message field. We suggest including a scanned copy of a valid identity document if you want to speed up the verification step, even if this is not mandatory at the submission stage.

Data You Should Provide

To prevent delays, add the following data with your DSAR:

• The entire registered name along with date of birth
• The email address connected to your Incaspin Casino account
• Your account username alternatively affiliate ID, if applicable
• A clear description of the data you want to access (for illustration, transaction history, login logs, or all personal data)
• Any further details that may help us locate your records, including your approximate registration date

If you are an affiliate, specify your affiliate tracking code and the website or websites you promote. This helps us collect the relevant performance and commission data.

Identification Verification Requirements

Before we provide any personal data, we must establish your identity to prevent unapproved disclosure. We usually ask for a copy of a government-issued photo ID, such as a passport alternatively identity card, and a recent utility bill or bank statement showing your name and address. You may remove any sensitive information not required for verification, such as your national identification number or photograph, if you wish.

We authenticate documents within two business days and will contact you if we need further proof. Once your identity is confirmed, the one-month response period begins. If we cannot confirm your identity, we will inform you and may ask for other documentation.

What Is a Data Subject Access Request (DSAR)?

A Data Subject Access Request constitutes a written inquiry you can make to any organisation that processes your personal data. Under Article 15 of the GDPR, you are entitled to confirmation of whether we process your data. If we do, you are given receive a copy of that data along with supplementary information about the processing, including the purposes, categories of data, recipients, and the envisaged retention period.

At Incaspin Casino, we process every DSAR with care. The request is free of charge in most circumstances, although we may charge a reasonable fee for manifestly unfounded or excessive requests. We aim to provide a complete and understandable response that helps you verify the lawfulness of our processing activities.

Partnership Programme and Data Protection

Incaspin Casino’s affiliate programme is built on trust and transparency. When you sign up as an affiliate, we collect personal data including your name, contact details, payment information, and website traffic statistics. We act as the data controller for this information and handle it to manage our partnership, compute commissions, and meet legal obligations.

As an affiliate, you enjoy the same DSAR rights as any other data subject. You can request access to all personal data we hold in connection with your affiliate account, such as performance metrics, payment history, and any correspondence. We will also confirm the third-party tracking platforms we employ and the data they handle on our behalf.

We encourage affiliates to examine the privacy notice within our affiliate terms and conditions. If you experience concerns about how your data is shared with advertising networks or analytics providers, you can present them through a DSAR. Our Data Protection Officer will handle any queries and, where necessary, support you relocate your data to another programme.

We do not trade affiliate personal data to third parties. All data transfers outside the European Economic Area are safeguarded by standard contractual clauses or equivalent safeguards. Your trust counts to our long-term partnership, and we remain committed to preserving high standards of data protection.

Common Questions

How long does it take to receive my data after submitting a DSAR?

We must answer without unnecessary delay and within a month of getting your request and checking your identity. In cases where your request is especially complicated or you have made several requests, we might extend this timeframe by up to two extra months. We will notify you of any extension within the first month and explain the reasons. Typically, simple requests are completed in two to three weeks.

Can I submit a DSAR on behalf of someone else?

Certainly, you may submit a DSAR for someone else provided you have legal authority, for instance a power of attorney or parental responsibility. We will ask for evidence of your authorization and might also need to confirm the data subject’s identity. This prevents us from sharing personal information with unauthorized outsiders. When acting as an authorised representative, enclose the appropriate documentation with your request to sidestep delays.

Do I have to pay for submitting a data access request?

In many cases, sending a DSAR is entirely free of charge. We reserve the right to charge a justified administrative fee if your request is manifestly unfounded or excessive, notably if it https://www.cbc.ca/news/canada/british-columbia/b-c-casinos-government-identification-exclusion-gambling-1.6845675 is repetitive. Before any fee is applied, we will reach out to you to discuss the situation and seek ways to refine your request. Fair access counts to us, and we will not apply fees as a obstacle to your rights.

What happens if I am not satisfied with the response?

If you think our response is insufficient or we have not processed your DSAR properly, communicate with our Data Protection Officer as a first step to seek elucidation. We are committed to addressing issues quickly. If you continue to be dissatisfied, you have the right to file a complaint with the Belgian Data Protection Authority (APD/GBA). You may also request a judicial redress. We will furnish the necessary contact details for the authority upon request.

Is it possible to request erasure of my data instead of viewing?

Absolutely, you have the right to request deletion of your personal data under specific circumstances, such as when the data is no longer needed for the purposes for which it was obtained or if you retract permission. A DSAR, though, is particularly for inspection, not removal. If you wish to exercise your right to deletion, send a separate request explicitly indicating that aim. We will assess it against legal keeping obligations and answer appropriately.

Can affiliates have the same data access rights as gamblers?

Absolutely. Affiliate members are data subjects under the GDPR and enjoy the similar rights as players. You can ask for access to all personal data we manage in connection with your affiliate activity, such as commission records, traffic logs, and communications. We treat affiliate DSARs with the same level of care and confidentiality. Our affiliate programme’s privacy notice specifies the specific data categories, and we are happy to help with any queries through the DSAR process.